They froze this account as soon as they found it. The thief made a min deposit from a skrill account, played casino games (I had never previously played casino, only poker), ran it up then. You understand and agree that all of our multi-player poker games are public and therefore may be reviewed and published by other players. Despite promptly providing the requested documents, the account remains blocked and unassisted by the casino, even with non-responsive support. eCOGRA ensures that approved gaming offerings are properly. The player from Italy has experienced account blocking and despite multiple attempts to communicate with the casino, receives no response. . Industry guidelines. Thank you for your. As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. The disconnection procedures below apply to the following games: BlackJack, Slot Machines, Roulette, Video Poker, Baccarat, Craps, Caribbean Poker, Keno. The account will remain blocked and any money in your bank roll will not be refunded and no cashouts will be paid. As far as they were concerned, you had lapsed and opened a new account. Access from these countries to the Company's websites will be blocked. [HOST] › Security & Privacy. The Go to the poker playing website;; Click the “?” button on the top right;; At. Hello, My nickname is 'LukaModric10', it has been almost one month since blocked and closed my account with no reason.